Summary: Signia has been honored with the 2024 Globee Awards for Customer Excellence, marking its second customer service accolade this year.
Takeaways:
- Signia received the silver award in the “Achievements in Customer Service Excellence” category at the Globee Awards, highlighting its commitment to exceptional customer experiences.
- In 2023, Signia revamped its customer service approach by expanding its call center and enhancing collaboration, leading to faster response times and improved service quality.
- Signia constructed a new 95,000 square foot production and distribution hub to better serve its North American partners, addressing challenges associated with overseas production.
Hearing aid provider Signia has been named a winner of the 2024 Globee Awards for Customer Excellence. This recognition marks the second award for Signia’s customer service and experience teams this year, following a 2024 Excellence in Customer Service Award honor from the Business Intelligence Group.
About the Globee Awards for Customer Excellence
The Globee Awards for Customer Excellence is a global award program that honors and celebrates organizations, teams, and individuals who demonstrate exemplary commitment to delivering exceptional customer experiences. Signia was named a silver award winner in the “Achievements in Customer Service Excellence” category, joining other 2024 program winners such as Bank of America, Pfizer, and IBM.
“As the needs of our HCP partners and their patients continue to evolve, we remain steadfast in our commitment to delivering the unparalleled support and service that they deserve,” says Corrinne Masto, Vice President of Service Excellence at WS Audiology. “It’s an honor to be recognized alongside such exceptional companies, serving as a testament to our successful efforts to transform our support and service offerings for our HCP partners over the last year.”
Signia’s Customer Service Offerings
In 2023, Signia reimagined its customer service offerings to deliver a higher level of support by responding faster to customer inquiries and being easier to do business with, the company says. As part of the transformation, Signia expanded its call center from individual groups of departments to a collective, scaled approach. This change also brought a greater level of collaboration, development, and top-quality performance to Signia’s customer service.
During this undertaking, Signia also designed, engineered, and built an entirely new 95,000 square foot production and distribution hub to localize production closer to their North American partners to avoid challenges resulting from overseas production, such as bottlenecks and shortages that arise from geo-political challenges, extreme time differences, and unforeseen global developments,” according to the company.
“This recognition is a reflection of our dedicated customer service team members who work tirelessly to meet the needs of our HCP partners and their patients every single day,” added Julie Mistove, senior director of Customer Service at Signia. “In the past year alone, our customer service offerings have grown tremendously – but we view this as only our starting point. Our commitment to investing in and expanding our customer service and experience programs will remain our highest priority, ensuring customer service programs remain the gold standard for the entire hearing care industry.”
Photo: Signia
