Signia has been named a winner of the 2024 Excellence in Customer Service Awards produced by the Business Intelligence Group, which honors companies, executives, and products leading the way in customer service across a broad range of industries and company sizes, according to the company.
Signia was named a winner in the Transformation of the Year award category. Other winners of the 2024 program include Mastercard, Pfizer, and Verizon Connect.
“This recognition is a testament to the outstanding work our customer service teams do every day to provide our hearing care professional (HCP) partners with the support they need to meet and exceed the expectations of their patients,” says Corrinne Masto, vice president of Service Excellence at WS Audiology. “We are honored to be included among these other exceptional companies. What’s more, this recognition reinforces our commitment to invest even more time and resources into making our customer service programs the gold standard for the entire hearing care industry.”
About the Excellence in Customer Service Award
The Excellence in Customer Service Awards program recognizes the significance of customer service as increased competition across industries forces businesses to re-examine customer care and loyalty, the company says. According to the Business Intelligence Group, it costs 600% more to attract a new customer than it does to retain one, and companies who value quality customer service programs see upwards of 90% retention rates.
Further Reading: Signia to Showcase New Tech, Host Training Sessions at AAA
Signia’s Customer Service Achievements
In 2023 Signia re-imagined its customer service offerings to deliver a higher level of support by responding faster to customer inquiries and being easier to do business with, the company says. As part of this reimagination, Signia expanded its call center from individual groups of departments to a collective, scaled approach – ultimately gaining crucial flexibility and stability. This change also brought a greater level of collaboration, development, and top-quality performance to Signia’s customer service, the company says.
“While Signia has come a very long way on its quest to provide partners and their patients with exceptional, world class customer service, we recognize that this is a journey that will be ongoing,” says Julie Mistove, senior director of Customer Service at Signia. “As the needs of our HCP partners and their patients evolve and change, so too must the programs we create to support them, and we are committed to doing just that.”
Graphic courtesy of Signia
